Head - International E - Commerce Seller Operations

Role Summary

The candidate will lead the day-to-day e-commerce seller operations function, with responsibility for USA voice and email escalations, Amazon marketplace order handling, SKU/order/inventory tracking, returns coordination, team supervision, daily reporting, and process discipline. The role requires robust e-commerce selling experience on Amazon, along with excellent Excel skills, logical thinking, ownership mindset, and the ability to manage a team in a structured operating setting.

Key Responsibilities
USA Voice & Email Escalation Handling
Handle escalated vendor issues over voice and email for USA vendor.
Maintain turnaround time and quality standards for vendor communication.




Marketplace / Amazon Operations
Work on Amazon marketplace seller panels.
Understand listings, SKUs, POs, order reports, inventory status, tracking updates, return claims, refunds, chargebacks, and account health issues.
Track marketplace escalations and unresolved tickets.

Education & Experience
Graduate candidate
5+ years of experience in international e-commerce

Salary
16 - 20 LPA

Working Hours & Location
2.00 pm to 12.00 am Mon-Fri
Rash Behari Avenue, Gariahat, Kolkata

📌 Head International E Commerce Seller Operations West Bengal
🏢 Intrasoft Technologies
📍 West Bengal