The purpose of the Customer Consultant is to consult and provide technical support for every stakeholder. Architects, Engineers, Fabricators, end-Customers, and colleagues.
Ø Formulate construction designs through AutoCAD for further supporting the project design.
Ø Conduct static studies for the appropriate profile selection during the study of the project.
Ø Receive phone calls from external and internal customers (end customers included) and support them.
Ø Collaborate with the market development department regarding the projects that need technical support.
Ø Engage with specialized project designs.
Ø Settle and train for AlumilCal.
Ø Identify and satisfy clients’ needs.
Ø Maintain and enhance the relationship with end customers after purchase.
Ø Comply with the data entry process for projects on the CRM.
Ø Inform the market development department with regards to inbound large-scale projects.
Ø Visit the construction sites for technical support.
Ø Degree in Engineering
Ø Excellent use of the English language
Ø Excellent knowledge of AUTOCAD (2D and 3D) software, MS Office