Seeking an Operations & Insights Analyst who can bridge data and business operations. This
role focuses on driving operational efficiency, generating actionable insights, and
communicating findings through explicit presentations. The ideal candidate is process -oriented,
comfortable working with data, and skilled at collaborating with cross -functional stakeholders.
Key Responsibilities:
â Analyze data to identify trends, inefficiencies, and improvement opportunities.
â Support day -to -day operational reporting, tracking key metrics, SLAs, and performance
indicators.
â Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad -hoc
analysis.
â Translate data insights into explicit, structured presentations for leadership and business
teams.
â Work closely with operations, program, and business teams to understand processes
and pain points.
â Recommend and support process improvements based on data -backed insights.
â Ensure accuracy, consistency, and timeliness of operational reports.
â Assist in documentation of processes, workflows, and standard operating procedures
(SOPs).
Required Skills & Experience:
â 1 -2 years of experience in operations, process analytics, business analysis, or a similar
role.
â Strong presentation and storytelling skills (PowerPoint / Google Slides).
â Excellent verbal and written communication skills.
â Basic to intermediate SQL for data extraction and analysis.
â Solid problem -solving and analytical thinking abilities.