Chat & Email Associate Bengaluru

Chat & Email Associate Bengaluru

30 Jul
|
Leading
|
Bengaluru

30 Jul

Leading

Bengaluru

Responsibilities and Duties:

Address customer issues and resolve them efficiently as the first point of contact on both voice
and non -voice platforms.

Support and interact with customers through phone, email, and other channels, ensuring all valid
concerns are handled with priority.

Minimum 1 year of call centre experience in both voice and non -voice processes.

Open to BCP as per business requirements.

Positive verbal and written communication skills.

Preferred languages: Hindi, Kannada, English; other South Indian languages are an added
advantage.

Basic knowledge of Excel.

Maintain a positive, empathetic, and qualified attitude toward customers at all times.

Respond promptly to customer inquiries.





Communicate with customers through various channels (Chat, Email & Calls).

Acknowledge and resolve customer complaints.

Have complete knowledge of products and services to answer questions effectively.

Process orders, forms, applications, and requests.

Maintain records of customer interactions, transactions, comments, and complaints.

Communicate and coordinate with colleagues when necessary.

Provide feedback on the efficiency of customer service processes.

Ensure customer satisfaction and deliver skilled customer support.


📌 Chat & Email Associate Bengaluru
🏢 Leading
📍 Bengaluru

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