Must Have Skills :
1.Problem solving skills: Investigative, analytical, detail-oriented nature.
2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements
3.Exceptional commitment to customer service.
4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive
5.Should demonstrate cooperative working
6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call.
7.Attitude: Positive Mindset, maturity and friendly behavior.
8.Flexibility: Should be adaptable with shifts.
Good Have Skills :
Experience into International commercial insurance for Property and
Casualty.
Roles and Responsibilities :
1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies,
procedures and guidelines.
2.Meets and exceeds client performance standards.
3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner
4.Takes initiative to find solutions and works effectively as a member of the team
5.Develops and implements procedures to meet quality, quantity, and timeliness standards.
6.Composes transparent, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.
7.Coaches’ less-experienced staff in learning procedures and insurance knowledge.
8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.
Location :
Bangalore