Our Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a energetic and quick-paced setting, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently.
What will you be doing?
Connect with customers regarding pending payments and overdue accounts
Follow up regularly through calls, emails, chats, and field visits to ensure timely collections
Visit customer locations for payment collection and issue resolution, whenever required
Understand customer concerns related to payments and provide appropriate resolutions or support
Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups
Coordinate with internal teams to resolve billing or payment-related discrepancies
Ensure adherence to collection processes, company policies, and compliance standards
Deliver a positive customer experience while achieving collection targets and KPIs
Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives