Company Description

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's excellent places to work in, 2019.

Job Description
Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content.
Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
Must have a minimum of 5 years of prior training experience.
Manage all aspects of the training setting, including reporting requirements.
Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
Proactively identify knowledge gaps and operational policies




Represent the training organization in meetings and interactions with both Operations and client points of contact.
Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
Deliver Classroom and Virtual instructor-led sessions to Asset teams.
Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
Review materials in regards to content and facilitation and evaluations received
Conduct periodic audits/ assessments and report feedback

Qualifications
Background in training and/or adult learning
Strong management skills
Experience in managing both individuals and teams
Solid understanding of our business, core values, and goals
Excellent interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Learning Manager Jaipur
🏢 Recognized
📍 Jaipur