Job Description

Primary Responsibilities
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, skilled and friendly check in and check out
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.




Carry out other duties which naturally fall within the reasonable expectations of the post.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.

Qualifications
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Positive working knowledge of MS Excel, Word, & PowerPoint
Prior experience working with Opera or a related Property Management system.

Additional Information
Hotel Industry experience preferred

📌 Guest Service Associate Front Office Kochi (India)
🏢 Important Group
📍 India