Key Responsibilities

Strategy

Key contributor to a variety of types of Service management development initiatives.
Identify and implement required infrastructure (apps/modules) to support specific processes.
Identify potential implications of a particular module over other existing modules.
Implement plausible solutions to each use-case.
Implements enhancement of workflows per business needs
Participates in the design thinking

Business

Awareness and understanding of the wider business, economic and market setting in which the Group operates
5+ years of experience in ServiceNow Platform across multiple applications (HRSD, ITSM and Custom/scoped Apps)
Around 6-8 years of IT experience in multiple roles of SDLC
Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
Experience in UI Pages/Macros, Menus, Widgets, knowledge of OOB widgets and custom widgets, Catalogue Items, Record Producers, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning




Suitable experience in documentation of solutions provided. Experience with UML/Data Flow/Sequence diagrams
Custom App RAIC building and App Design Documentation.
Experience in Service Portal with JavaScript, Angular, Bootstrap, HTML, Server-Side Scripting & Style Sheets
Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
Certifications: CSA, Certified Application Developer, HRSD
Experience in Integrations with various applications with advanced high security limitations
Should possess a basic understanding of functions of each Global Process Organization
Should be able to understand the requirements of business and provide the right solution in

📌 Snr Manager, Development (Chennai)
🏢 Standard Chartered India
📍 Chennai