TripJack

A Outstanding Place to Work® and the trusted tech platform for over 60K+ travel

agents across India

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Role: Travel Consultant

Location: Lower Parel, Mumbai

Experience: 2-6 years

Key Responsibilities





Ticketing & Reservations

Handle domestic & international flight bookings and reservations using GDS systems such as Amadeus, Sabre, Galileo.
Issue, reissue, cancel, and refund tickets in compliance with airline policies and fare rules.
Manage itinerary changes, seat assignments, special requests, guest preferences, and ancillary services.

Customer Interaction & Support

Respond to customer inquiries about flight schedules, fare details, ticketing policies, and travel documentation with professionalism.
Provide timely resolution of ticketing issues and complaints; follow up to ensure customer satisfaction.
Communicate proactively with travel agents, internal teams, and airline partners to resolve operational challenges.

Required Skills & Qualifications

Bachelors degree in Travel & Tourism, Hospitality, or related field preferred.
Proficiency in GDS systems (Amadeus, Sabre, Galileo) and airline reservation

📌 Travel Consultant (Mumbai)
🏢 Tripjack
📍 Mumbai