About Snapmint

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.

We are building the future of responsible consumer finance, simple, transparent, and customer first.

Role Summary

We are seeking a highly motivated and customer-focused professional to manage grievance redressal activities within our NBFC operations.



The incumbent will be responsible for handling escalated customer complaints, coordinating with internal and external stakeholders for timely resolution, ensuring adherence to regulatory requirements, driving process improvements, and maintaining grievance-related MIS and dashboards.

Key Responsibilities

Grievance Resolution & Customer Management
Manage and resolve escalated customer grievances received through various channels including email, regulatory authorities, social media, and senior management escalations.
Conduct customer interactions through calls and emails to understand concerns, gather relevant information, and provide satisfactory resolutions.
Ensure complaints are addressed within defined Turnaround Time (TAT) and in compliance with regulatory guidelines.
Draft qualified responses for escalated complaints and regulatory submissions.

Stakeholder Coordination
Liaise

📌 Assistant Manager Grievance Management (Mumbai)
🏢 Snapmint
📍 Mumbai