Harvard Business Publishing (HBP) – the leading destination for cutting-edge management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you

The opportunity

Global Support Services (GSS) is a shared services unit supporting key functional teams across Harvard Business Publishing’s three business verticals—Corporate Learning, Higher Education, and the HBR Group—across global locations. GSS plays a critical role in supporting sales operations, client engagement, and delivering a high standard of back-end operational and administrative services.

Role Overview:

The Sales Support Specialist will take ownership of end-to-end operational processes for client accounts, working closely with sales teams and internal stakeholders. This role involves deeper involvement in complex client support scenarios, proactive issue resolution, and driving process improvements for greater efficiency and client satisfaction.





The specialist is expected to manage ongoing client needs—product setup, usage and revenue reporting, invoice/billing support, and enablement—while also helping to mentor junior associates, improve SOPs, and lead initiatives for operational excellence.

Key Responsibilities:

Set up users (learners/faculty) for various learning products across business verticals.
Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing.
Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients.
Lead or support enablement sessions to ensure clients use HBP products effectively and get full value.
Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors.
Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to impl

📌 Sales Support Specialist (Gurugram)
🏢 Harvard Business Publishing
📍 Gurugram