Responsibilities

We’re looking for a Assoicate Manager to join our RIS Resource Center team In this role, you’ll lead a team of 10-15 Business Coordinators/Help Desk and System Liason roles who provide technical and operational support across retirement recordkeeping and customer solutions. You’ll be responsible for:

Lead and manage a cross-functional team of Business Coordinators, Help Desk specialists, and System Liaisons delivering operational, technical, and client service support across retirement operations. Support cross-functional projects, defect remediation efforts, and workflow/process improvements.
Help to facilitate partnerships with IT and product areas to refine systems, conduct testing, and implement enhancements that reduce errors and elevate user experience.
Coach and develop team members to take ownership, innovate, and make impactful decisions and maintain Business SLA
Help your team navigating complex system, participant, and compliance issues ensuring alignment with organizational goals.
Set and achieve goals in alignment with business unit priorities,



track trends and use data to improve team performance

Qualifications

QUALIFICATIONS

6+ years in retirement services or financial operations accounting or finance experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
2+ years leadership experience.
Proven ability to lead a team through changing business needs or regulatory updates
Solid understanding of retirement plan rules and regulations (e.g., IRS, DOL, ERISA)
Manages daily operational execution with accountability for meeting quality, productivity, and compliance targets
Leads process improvement efforts and supports business strategy through operational execution
Skilled at collaborating cross-functionally to ensure aligned execution
Influences and develops team members to deliver results

Additional Expertise

Industry Expertise: 6–10 years in

📌 Associate Manager (Pune)
🏢 Principal Financial Group
📍 Pune