POSITION SUMMARY

Respond promptly to requests from guests and other departments. Fill cart with
supplies and transport cart to assigned area. Enter guest rooms following
procedures for gaining access and ensuring vacancy before entering. Replace
guest amenities and supplies in rooms. Replace dirty linens and terry with clean
items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and
room service items. Check that all appliances are present in the room and in
working order. Straighten desk items, furniture, and appliances. Dust, polish,
and remove marks from walls and furnishings. Vacuum carpets and performs floor
care duties (e.g., in guest rooms and hallway).

Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications; properly store flammable materials. Ensure uniform
and personal appearance are clean and professional; maintain confidentiality of
proprietary information. Welcome and acknowledge all guests according to company




standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
explicit and professional language. Support team to reach common goals. Ensure
adherence to quality expectations and standards. Move, lift, carry, and place
objects weighing less than or equal to 25 pounds without assistance and in
excess of 25 pounds with assistance. Ability to push and pull a loaded
housekeeping cart and other work-related equipment over sloping and uneven
surfaces. Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Stand, sit, kneel, or walk for an extended period across
an entire work shift. Grasp, turn, and manipulate objects of varying size and
weight, requiring fine motor skills and hand-eye coordination. Perform other
reasonable job duties as requested by Supervisors.

PREFERRED QUA

📌 Guest Service Associate (Bengaluru)
🏢 Marriott
📍 Bengaluru