Analyze business processes, systems, and operational workflows to identify improvement opportunities

Gather, understand, and document business and technical requirements from stakeholders

Translate business needs into functional and technical specifications for development teams

Coordinate between business, technology, and operations teams to ensure alignment of project objectives

Identify process gaps and recommend optimization and automation solutions

Support solution design, implementation, and system enhancement initiatives

Prepare and maintain project documentation including BRD, FRD, process flows, use cases, API documents, site maps, component diagrams, and input/output documents

Assist QA teams in testing, validation, and ensuring solutions meet business requirements

Support change management activities and ensure smooth implementation of current processes or systems

Assist in internal and external audits related to systems, security, and compliance

Participate in effort estimation, risk assessment, version maintenance, CAR, and DAR activities





Track project progress and coordinate with stakeholders for timely delivery

Work with SDLC methodologies throughout project lifecycle management

Use project management and collaboration tools such as JIRA, draw.io, and related platforms