Experience : 7+yrs
Location : Chennai (WFO)
US Shift

Key Responsibility Area: (Specifies Key Result Areas for the Incumbent)

o Financial Services/ Consumer banking business(preferred) - with extensive product/solutions
orientation related to Customer Onboarding, Customer Service, or related areas.

o Gathering and analyzing requirements for features and translating them into actionable
solutions/products.

o Creating visual models, such as flowcharts and diagrams, to represent business processes and
facilitate understanding and communication among stakeholders.

o Working closely with stakeholders, including clients, project managers, and development teams, to
ensure transparent communication, manage expectations, and address any concerns or issues that may
arise.

o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are
delivered on time and within budget.

o Collaborating with technical teams to design solutions that meet business solutions/products
requirements and documenting them in a explicit and concise manner.





o Coordinating and participating in user acceptance testing to ensure that the developed solutions meet
the needs and expectations of end -users.

o Analyzing data to identify trends, patterns, and insights that can inform decision -making and drive
business growth.

o Playing a crucial role in managing organizational change by identifying the impact of proposed
changes, developing change management plans, and facilitating smooth transitions.

o Continuously evaluating and improving processes, systems, and solutions to drive innovation and
enhance business performance.

o Providing leadership to the solutions/product team, assisting in delivering results, business goals,
and commitments, and supporting various special project assignments.

o A basic understanding of IT systems, databases, and software development methodologies (Agile)

Eligibility Criteria: (Skill set required to do the job - Knowledge, Tools, Technical Knowledge, Certifications
etc.)

o Solid in Process Ma