Senior Technical Support Engineer Bengaluru (India)

Senior Technical Support Engineer Bengaluru (India)

30 Jul
|
Important Business
|
India

30 Jul

Important Business

India

Requirements

· Bachelor’s degree in any discipline.


· 3–7 years of experience in customer support, customer success, customer service, or after -sales support,


preferably for a consumer electronics, D2C, e -commerce, or product -based company.




Cuzor Labs


· Excellent written and spoken communication skills in English; knowledge of regional languages is a plus.


· Experience handling customers over WhatsApp, email, chat, and phone calls.


· Proficiency with CRM or helpdesk tools such as Freshdesk, Zendesk, HubSpot, WATI, or similar platforms


is preferred.


· Robust ownership mindset with the ability to follow through until issues are resolved.






· Ability to stay calm and skilled while handling difficult customers or escalations.


· Comfortable working with order details, shipment updates, warranty claims, service requests, and


customer feedback data.


· Analytical mindset with comfort interpreting customer support KPIs, ticket trends, and recurring customer


issues.


· Empathy -driven approach to problem -solving.


Perks

Exp: 3+ years


CTC: 6.5Lpa


NP: 30 days

📌 Senior Technical Support Engineer Bengaluru (India)
🏢 Important Business
📍 India

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