Manage back-office operations, meet stringent SLAs, NPS and CSAT targets and should have worked on outcome-based revenue projects
Provide support and guidance to Shift managers across different locations
Should have managed the entire Managed Services unit with major focus on Managed Services customer delight and cost control
Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure
Develop comprehensive strategies, working with quality, sourcing, training and business operations
Facilitate regular audits to detect any compliance or contractual breaches and encourage continuous improvement
Should be responsible to drive business results by identifying best practices & process reengineering opportunities and implementing these across all teams
Successful delivery of contracted services levels
Leveraging business acumen, management experience, change management skills and domain expertise
Set up quality and performance management systems
Develop departmental goals for increased productivity,



improved efficiencies, and enhanced patient service.
Prepare and monitor MIS reports and business performance metrics pertaining to operations to discover insights that will support key business decisions.
Manage end to end Operations

Requirements
Proven experience as Managed Services Head in Cloud Services
Knowledge of data analytics and reporting
Valuable with numbers
Outstanding communication and negotiation skills
Excellent organizational and leadership ability
BTech or MBA in IT or a similar field from a recognized institute.
Minimum 5 years of relevant experience.

Perks

We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

Market-competitive salary

Better Growth

Work Life Balance

📌 Service Delivery Manager Hyderabad
🏢 Important Group
📍 Hyderabad