At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Purpose Of Recruitment
We are building a talent community of Service Desk professionals for future opportunities with Fujitsu in India. By joining our pool, you’ll stay connected with us and be among the first to learn about openings that match your skills.
Fujitsu is committed to creating a sustainable world through innovation and digital transformation, and we invite you to be part of this journey.
Role Purpose
The Service Desk Agent (SDA) serves as the first point of contact for information technology (IT) support needs, delivering responsive, consistent, reliable, and customer focused assistance to ensure the smooth operation of day-to-day activities. As the role evolves toward an enhanced customer experience, and as the face and voice for users seeking aid, the role holder represents the service experience and is essential in building trust. This role is key to diagnosing and resolving incidents, providing user guidance and handling service requests.
Key Accountabilities
Technical capability Ability to support standard technical queries related to a focused range of hardware and software products, capable of using and configuring computer systems to tr
📌 Service Desk Agent (India)
🏢 Fujitsu
📍 India
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