Company Description
Who We Are
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world’s curiosity
Job Description
Cint Marketplace is looking for a Technical Analyst for its Platform support team. This team provides 24/7 support to internal users and global customers, while partnering with stakeholders on product development. In this role, you'll resolve technical issues, debug API integrations, manage bug classification, and translate client needs into actionable tasks. You'll also support documentation and help clients adopt key platform features
What You Will Do
Provide top-notch customer support for Cint platform users.
Investigate and resolve customer issues in a qualified and timely fashion.
Create and review technical documentation.
Understand client requirements and translate those needs into actionable tickets.
Classify submitted bugs and issues by the severity of their impact.
Debug API integrations.
Coach clients on adopting key features to help them meet their goals.
Qualifications
Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
2+ Years of technical support experience (SaaS support experience a plus)
1+ years of experience in API debugging and troubleshooting.
Proficiency with Microsoft Excel sheets/Google sheets
Strong problem-solving abilities to diagnose and resolve complex issues.
Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
Customer-oriented mindset, as the role involves direct interaction with use