Service Area High Level Scope Sub Scope
LSS - Local Site Support User On Prem IT support "• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with Ericsson’s processes
• Provide technical guidance to end users for day-to-day IT issues within the office workplace

• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)."
Office IT Infrastructure Support "• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
• Network connectivity basic troubleshooting (example : Wi-Fi, LAN)




• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
• Basic tasks for PABXs where applicable in coordination with L2 teams
• Print equipment receipt, install, and test the printer.

• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
• Workplace monitor deployment, testing, and logistics handling
• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
• Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)

• Coordinate with vendors or local service providers for repairs and equipment replacements as needed.

• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.

• Escort 3rd party providers to Ericsson local dat

📌 Desktop Support Engineer (Guwahati)
🏢 Sharp Brains
📍 Guwahati