Accenture is a global skilled services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Customer Service Senior Team Leader role supports a large, global client in the energy sector, delivered through Accenture’s BPMS / Customer Operations function. The role operates within a complex,
multi-channel customer service environment, supporting both B2B and B2C service lines. The Senior Team Leader is accountable for end-to-end delivery management across multiple teams, ensuring service continuity, SLA performance, quality consistency, people leadership, and operational governance in alignment with client contractual commitments and Accenture delivery standards. Client identity and data are handled in strict accordance with Accenture confidentiality and information security policies.
What are we looking for? Strong experience leading multiple teams within a BPMS / Customer Operations environment Demonstrated ability to manage complex service delivery across B2B and B2C channels Advanced understanding of SLA, KPI, QA, productivity, and cost-to-serve drivers Proven capability in coaching Team Leaders and driving leadership effectiveness Experience managing operational risk, service escalations,
📌 Customer Contact Comms Specialist-Messaging (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai
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