This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Genesys Cloud Administrator based in India.

This role sits at the core of a global cloud contact center ecosystem, ensuring the stability, performance, and continuous evolution of a mission-critical platform that powers customer interactions at enterprise scale. You will be responsible for administering and optimizing a Genesys Cloud CX workplace that directly impacts how customers are served across voice, chat, email, and messaging channels. The position blends platform administration, contact center engineering, and operational analytics to enhance both customer experience and business efficiency. You will work closely with cross-functional teams including IT, Product, and Operations to improve routing strategies, automate workflows, and integrate enterprise systems. This is a high-visibility role where your work influences customer satisfaction, resolution speed, and overall service quality.



It is ideal for someone who enjoys solving complex operational challenges and driving continuous improvement in cloud-based customer engagement platforms.

Accountabilities:
- Own the end-to-end administration of the Genesys Cloud CX platform, ensuring high availability, scalability, and performance across global contact center operations.
- Design, configure, and optimize routing strategies, queues, and skill-based frameworks to improve customer experience and operational efficiency.
- Develop and maintain IVR and Architect call flows to enhance self-service capabilities and reduce escalation rates.
- Manage omnichannel engagement capabilities across voice, chat, email, and messaging to ensure seamless customer journeys.
- Monitor platform health using analytics and observability tools, proactively identifying and resolving issues before they impact operations.
- Build dashboards and reporting systems to provide actionable insights into

📌 Senior Genesys Cloud Administrator (India)
🏢 Jobgether
📍 India