ROLE: SPECIALIST, TECHNOLOGY SUPPORT (DATA QUALITY)

Pearson Skilled Assessments is seeking a Specialist, Data Quality to join
our Enterprise Data Management (EDM) team, supporting the exam result lifecycle
at Pearson VUE. This role is based at our India office and offers the
opportunity to collaborate with global teams, working at the intersection of
data integrity, technology, and client support.

Role Overview

As a Specialist, Data Quality, you will be responsible for monitoring, managing,
and resolving issues related to the processing of exam result data from Pearson
VUE’s worldwide network of testing centers. You will follow established
protocols, collaborate with EDM and technology staff to address challenges, and
ensure corrective actions are implemented effectively and efficiently.

Key Responsibilities

* Monitor and manage the upload of exam result data from testing centers.

* Identify and resolve issues related to exam result processing, working in an
exciting environment that encourages learning and development.





* Troubleshoot and retransmit problematic data to clients as needed, responding
to special client requests with professionalism and accuracy.

* Report data processing problems to appropriate teams for swift resolution.

* Investigate missing exam results and prioritize actions based on customer
urgency and business impact.

* Provide technical support to both internal and external customers for queries
regarding results and data transfer.

* Provide technical support to clients on Pearson VUE applications utilized.

* Collaborate across teams to resolve issues, escalating as needed.

* Support additional projects and perform ad hoc tasks assigned by your
manager.

* Work flexibly with international colleagues across multiple time zones.

What We’re Looking For

* Curious, motivated, and eager to learn—with a positive, can-do attitude.

* 3–5 years’ experience in customer service or a related field, with
proficiency in Microsoft Office Su

📌 Specialist, Technology Support (Noida)
🏢 Pearson
📍 Noida