We are looking for enthusiastic and motivated interns to join our Customer Success team. This role is designed for fresh graduates or early-career professionals who are eager to build expertise in System Administration, Networking, and Radio Frequency (RF) Communication while supporting Vehere Security solutions. As a trainee, you will work under the guidance of senior engineers, assisting with technical support, installations, and troubleshooting, while gaining hands-on experience in enterprise environments.

Key Roles and Responsibilities:
Provide Level 1/Level 2 technical support to enterprise customers, ensuring timely resolution and excellent customer experience.
Conduct root cause analysis (RCA) and provide clear, actionable remediation steps to customers.
Engage with customers through tickets, calls, email, and remote sessions, ensuring transparent communication and professional service delivery.
Maintain accurate case documentation, deployment guides, and knowledge base articles.




Apply strong knowledge of networking (routing, switching, TCP/IP protocols) and cybersecurity in daily operations.
Ensure adherence to quality standards and safeguard the Confidentiality, Integrity, and Availability (CIA) of customer and organizational data.
Must be capable of delivering knowledge transfer sessions to customers and partners on deployed solutions.

Skills and Experience:
Bachelor’s degree in Computer Science, Information Security, Electronics, or related field (or equivalent experience).
2-3 years of experience in technical support, professional services, or deployment roles in cybersecurity/network security domain.
Strong understanding of networking fundamentals: TCP/IP, routing, switching, DNS, VPNs, firewalls, and protocols.
Experience working in a Data Center environment or in DOC setup/implementation projects.

📌 Tech Support Engineer (Chennai)
🏢 Vehere
📍 Chennai