Position Title - Team Member – RL PROCESS Team

Department Retail Liabilities – Process Unit Location Mumbai Number of Positions
1 Reporting Relationships Process Manager Position Grade M4/M5

Job Role:

Job Role

1. Writing detailed comprehensive processes basis changes in regulation,
product, system etc post analyzing risks and responsibilities from all
perspectives & ensuring timely release of the same by liaising with
respective stakeholders.
2. Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS
etc. to gather information.
3. Identification of existing processes for revision / updation.
4. Providing tailor made solutions to Branches for specific business
requirements.
5. Provide assistance to product / operations /management.
6. The team member will be responsible for ensuring that customer requests for
deceased claim settlement are closed within defined TAT of Bank
7. Any process / policies affecting Retail Liabilities customers will have to
be routed through this Team.
8. Handling query desk for quick resolution of queries / clarifications raised




by channel

Job Role

Job Requirements:

1. Excellent written and oral communication skills
2. In depth knowledge about Branch Banking Products, Operations and Processes
3. Knowledge about Deceased claim related process is mandatory
4. Summary recommendations from SMEs for process improvements and other
findings
5. Should be able to think proactively for process changes from Business
Process Re-engineering perspective
6. Should be aware of competitive practices.
7. Knowledge of Regulatory Guidelines
8. Ability to work and close tasks independently
9. Strong spoken and written Communication skills
10. Assertive attitude
11. Good analytical skills & eye for details
12. Keen eye for market intelligence and competition.
13. Solid follow up ability & keenness to complete tasks
14. a

Job Role

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📌 Business Process Manager-HO (Mumbai)
🏢 Kotak
📍 Mumbai