Description
Job Track Description:
- IT Operations

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- Monitoring wide range of applications
- Must have good knowledge in spoken and written English
- Works with a moderate degree of supervision
- Involves working in 24/7 rotational shift (should be willing to work in night shift)
- Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience

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- Job Description:

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- Monitoring , Troubleshoot and provide support on Applications
- Works within established procedures and practices.
- May perform one or more of the following:



Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
- Production application
- Production servers
- ServiceNow or similar ticketing system
- Participate in performance monitoring and optimization
- Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills
- Remain adaptable to changes in priorities with the ability to multi-task
- Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

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📌 IT Operations Associate II (Kochi)
🏢 Conduent
📍 Kochi