About the
Role

We are looking for an
experienced ServiceNow CSM (Customer Service Management) Developer to design,
build, and support solutions on the ServiceNow platform. The ideal candidate
will have hands -on development experience with the CSM module, solid platform
fundamentals, and the ability to translate business requirements into scalable,
well -architected ServiceNow solutions.

Key
Responsibilities

• Design, configure, and develop solutions on the
ServiceNow Customer Service Management (CSM) application, including Case
Management, Account/Contact Management, and Service Contracts.

• Gather and analyze business requirements and translate
them into functional and technical design specifications.

• Develop and customize workflows, business rules, client
scripts, UI policies, UI actions, ACLs, and Flow Designer flows.

• Configure Service Level Agreements (SLAs), Assignment
Rules, and Notifications relevant to CSM processes.

• Integrate ServiceNow CSM with other modules (ITSM,
Field Service Management) and third -party systems using REST/SOAP APIs, MID
Server,



and Integration Hub.

• Build and maintain Service Portal / Employee/Customer
Service Portal widgets and pages related to CSM.

• Participate in unit testing, UAT support, defect
resolution, and deployment activities across environments.

• Prepare and maintain technical documentation, including
design documents, configuration guides, and release notes.

• Follow ServiceNow development best practices, coding
standards, and platform governance guidelines.

• Collaborate with cross -functional teams including
business analysts, QA, and platform architects to deliver high -quality
solutions.

• Support incident and problem resolution for CSM -related
issues in production environments.

Required
Skills & Experience

• 3–6 years of overall IT experience, with a minimum of
2–3 years of hands -on experience specifically in ServiceNow CSM development.

• Strong working knowledge of the ServiceNow platform

📌 Senior CSM Developer (Hyderabad)
🏢 AlgoLeap Technologies
📍 Hyderabad