This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Service Manager based in India.

As a Senior IT Service Manager, you will play a strategic role in ensuring the reliable delivery and continuous improvement of enterprise IT services across a complex, multi-provider environment. Acting as the primary link between business stakeholders, internal IT teams, and external service providers, you will oversee service governance, operational excellence, and vendor performance. This position offers the opportunity to drive service quality, optimize operational processes, and implement modern IT service management practices, including automation and AI-driven solutions. You will help shape a stable, customer-focused IT landscape while supporting business objectives through effective collaboration and continuous improvement. This is an ideal opportunity for an experienced IT service management professional who thrives in dynamic, international environments.

Accountabilities:




- Manage relationships with external IT service providers, ensuring services are delivered in accordance with contractual commitments, service levels, and business expectations.
- Monitor and evaluate provider performance against SLAs, KPIs, OLAs, and operational quality metrics while leading regular governance and service review meetings.
- Oversee supplier performance, service consumption, and cost transparency, collaborating with finance stakeholders to support productive service delivery and cost optimization.
- Drive service improvement initiatives by addressing performance gaps, mitigating operational risks, managing escalations, and implementing corrective action plans.
- Own and continuously improve Incident Management and Change Management processes, ensuring operational stability and controlled execution of changes across the IT landscape.
- Coordinate major incident response activities, facilitate stakeholde

📌 Senior IT Service Manager (India)
🏢 Jobgether
📍 India