Skill required: Omnichannel - Customer Service

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Customer Service Associate Manager role supports a large, global client in the energy sector, delivered through Accenture’s BPMS / Customer Operations function. The role operates within a complex,



multi-channel customer service workplace, supporting both B2B and B2C service lines. The Associate Manager is accountable for end-to-end operational delivery across multiple teams, with responsibility for service performance, people leadership, capacity alignment, risk management, and continuous improvement, in line with client contractual requirements and Accenture delivery standards. Client identity and data are managed in strict accordance with Accenture confidentiality and information security policies.

What are we looking for? Strong experience managing multi-team Customer Operations delivery in a BPMS setting Advanced understanding of SLA, KPI, QA, productivity, and cost-to-serve drivers Proven capability in leading Team Leaders and senior operational roles Experience managing complex escalations, service risks, and delivery dependencies Strong analytical skills with the ability to convert d

📌 Delivery Operations Associate Manager-Messaging (Pune)
🏢 Accenture in India
📍 Pune