In this role, you'll engage with potential and existing customers over calls, using scripts and your communication skills to create a robust first impression and drive sales. You'll build lasting relationships, address customer needs, and consistently hit your targets while delivering a top-notch experience.
Telesales, Sales, Inside Sales, Communication Skills
Consistently embarking an excellent first impression on call, delivering exceptional customer experience
Engage potential customers in dialogue that opens prospects with the help of scripts and presence of mind
Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
Contacting prospective clients / existing customers to inform them about the product using scripts
Accurately record details of communication with customers
Developing and sustaining solid relationships with customers to encourage repeat business
Answer questions about product features in an engaging manner
Answer all customer questions honestly and accurately
Using sales scripts drive sales and respond to customer objections
Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.
Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Requirements
Located in BLR or willing to relocate
Excellent communication and interpersonal skills
Fluent in English language; bilingual a plus
Patient, cool-tempered and ability to handle rejections, stress
Positive Listening skills, excellent telephone etiquette
Ability to follow scripts without sounding mechanical
Excellent organizational and problem-solving skills
Working knowledge of relevant computer software
Ability to learn and high sense of hunger to achieve and grow
Punctual, Good time-management skills
Carry a positive attitude with a high energy level.