We are looking for a qualified, courteous, and customer-oriented Receptionist to manage the front desk operations of the hospital. The ideal candidate will be responsible for greeting patients and visitors, managing appointments, handling phone calls, maintaining patient records, and ensuring a smooth and positive patient experience.
Key Responsibilities
Welcome patients, visitors, and attendants in a skilled and friendly manner.
Register patients and update patient information in the Hospital Information System (HIS).
Schedule, reschedule, and confirm appointments with doctors.
Answer and direct incoming telephone calls and respond to patient inquiries.
Guide patients regarding hospital services, departments, and procedures.
Coordinate with doctors, nurses, billing,
and other departments for seamless patient flow.
Handle patient registrations, admissions, and discharge-related front desk activities.
Verify patient details and maintain accurate records.
Maintain confidentiality of patient information.
Ensure the reception area is clean, organized, and presentable at all times.
Resolve basic patient concerns and escalate issues when required.
Prepare daily reports and maintain front office documentation.
Required Skills
Excellent Communication Skills
Front Office Management
Patient Registration
Appointment Scheduling
Customer Service
Telephone Etiquette
Computer Proficiency (MS Office)