Job Description :-
Handle technical support related queries for customers.
Provide prompt, reliable and accurate information to customers.
Ensure timely resolution while maintaining the highest level of quality support in every customer interaction.
Regular servicing of equipments as per registered complaints.
Attend service calls regularly.
Promote generation of additional spare orders and services of the company.
Preventive maintenance and calibration of medical equipments.
Liaising with coordinator ensuring about the customer details.
Troubleshooting and correcting malfunctions of medical equipments. • Coordinate to arrange for replacement items, if any within warranty period.




To analyse complaints and take quick action to resolve them.
Address customer enquiries timely, resolve issues and obtain customer feedbacks proactively.
Ensure customer service effectiveness through interdepartmental coordination.
Submit invoice for the service charges and ensure the collection of payment within stipulated time.
Prepare and submit detailed visit report after every site visit.
Ability to handle customer professionally during all interfaces, be able to work quickly under pressure without supervision and be physically fit.

📌 Service Engineer Trainee Assam
🏢 Unicorn DenMart
📍 Assam