This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Essential Duties and Responsibilities:
- Effectively manage and process complaints and/or MDRs, which includes performing daily tasks associate with processing complaint files and MDRs across multiple product lines, which may include:
- Opening complaint records.
- Collecting necessary complaint information.




- Performing follow-up with the customer (written and verbal).
- Determining reportability of complaints.
- Creating associate Regulatory reports (e.g., MDRs) per regulations.
- Evaluating complaints for need to investigate and coordinating sample retrieval.
- Responding to customer complaints (written and verbal).
- Timely closure of complaints, as per procedure.
- Effectively manage workflow, identifying and escalating issues.
- Triaging internal and external communication for complaints.
- Participate in continuous improvement efforts and projects, as assigned.
- May mentor and/or provide training & guidance to recent team members.
- May oversee complaint handling and reporting activities performed by less senior employee

Qualifications:
- Fluent in English: solid written and verbal communication skills.
- Ability to prioritize and multitask.
- Proficient with computers.
- Ability to work with cros

📌 Sr Executive, Product Surveillance (Gurugram)
🏢 BAXTER
📍 Gurugram