Job Title
Service Delivery Manager - India
Job Description
The Service Delivery Manager is responsible for managing complex service delivery operations, overseeing the
execution of service plans, and ensuring that services meet or exceed client expectations. The role coordinates
with internal teams to resolve service issues, driving continuous improvement initiatives, and maintaining high
levels of customer satisfaction. The role analyzes service delivery metrics, identies trends and opportunities for
optimization, and implements strategies to enhance service efficiency and effectiveness.

Job Responsibilities

Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services
are delivered on time, within scope, and according to budgetary requirements.
• Develops and maintains solid relationships with key customers, acting as a trusted advisor to understand their
evolving needs and ensuring that service delivery aligns with their business objectives.




• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team,
ensuring effective solutions and innovative approaches to complex challenges.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of
signicance to drive project success and compliance.
• Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements
that enhance service efficiency, quality, and customer satisfaction.
• Oversees the end-to-end service delivery lifecycle, from project initiation and planning through to execution and
post-delivery review, ensuring all milestones and deliverables are met.
• Manages service delivery risks by proactively identifying potential issues, developing mitigation strategies, and
coordinating with internal teams to ensure continuous service improvement.
• Ensures that all service delivery activities comply with contractual ob

📌 Service Delivery Manager (Mumbai)
🏢 Philips
📍 Mumbai