We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, a dynamic production support team responsible for maintaining critical ETL applications, resolving production issues, and optimizing system performance. The role offers hands-on experience with Informatica, Linux, Shell/Python scripting, and ITIL-based support processes while working closely with L1, L3, and vendor teams.
What you will do:
Application L2 Production support Including but not limited to:
Monitoring of the production system & ensuring its performance and stability
Action on issues reported by L1 monitoring teams. Coordination with L3/vendor team for restoration of any faults
Trouble Tickets resolution – Resolve day to day customer issues
Coordination with IT/network teams to resolve any operational or functional issues
Responsible for answering adhoc requests from various teams
Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
Analyse and Automate Healthchecks, Performance metrics related data extraction etc
Deploy CRs on production environments and ensure smooth system performance
Folow ITIL processes and exhibit expertise in Incident, Problem and change management
Ensure SLA compliance for application and trouble tickets
Proactive competence development of self in new solution areas & certifications
Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
The skills you bring:
Must Haves:
Hands-on experience in troubleshooting the ETL-informatica based solutions.
Experience on developing framework/custom workflows using the ETL/Shell/Python scripting.
In depth product knowledge for Informatica 10.5 or above.
Good to have:
Knowledge of deployment and maintenance of custom ETL frameworks
Solid knowledge of Linux command-line environment
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📌 Technical Authority Expert (Bengaluru)
🏢 Ericsson
📍 Bengaluru
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