About the Chance
A dynamic player in India’s hospitality and premium hotel operations sector, we deliver exceptional guest experiences through seamless service delivery, operational excellence, and digital-first management systems. Our hotels operate across metro and tier-1 cities, combining luxury, efficiency, and technology to set new benchmarks in guest satisfaction and profitability. We’re scaling rapidly and seeking a seasoned Sr. Hotel Operations Manager to lead and elevate our property performance across India.

Role & Responsibilities
- Oversee daily operations of one or more hotel properties, ensuring guest satisfaction, staff productivity, and adherence to brand/service standards.
- Lead and mentor department heads (Front Office, Housekeeping, F&B;, Engineering) to optimize performance, reduce operational costs, and drive revenue growth.
- Implement and monitor KPIs for occupancy, ADR, RevPAR, and guest satisfaction scores — ensuring continuous improvement and ROI-focused decisions.
- Collaborate with finance and sales to forecast budgets, manage P&L;,



and align operational strategies with commercial goals.
- Ensure compliance with safety, hygiene, licensing, and local regulatory requirements across all properties under management.
- Drive digital transformation initiatives — from PMS, CRM, and inventory systems to staff scheduling tools — to enhance efficiency and guest personalization.

Skills & Qualifications
- Must-Have
- Hotel Property Management System (PMS)
- Revenue Management Systems (RMS)
- Guest Experience Management (GEM)
- Front Office & Housekeeping Operations
- Food & Beverage (F&B;) Cost Control
- Staff Training & Performance Metrics
- Local Licensing & Regulatory Compliance (India)
- CRM & Guest Feedback Platforms
- Preferred
- Experience with cloud-based hotel management platforms (e.g., Oracle Hospitality, Mews, Cloudbeds)
- Knowledge of OTA management and channel optimization
- Certification in Hospitality Leadership (e.g., CHIA, CHRM

📌 Sr. Hotel Operation Manager (Mumbai)
🏢 Mindtel
📍 Mumbai