This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Calabrio Developer – Workforce Management (WFM) based in India.

This role focuses on designing, configuring, and maintaining a complex Workforce Management (WFM) environment within a large-scale enterprise contact center ecosystem. You will play a key role in ensuring accurate forecasting, efficient workforce planning, and reliable system performance across multiple operational teams. The position requires deep expertise in Calabrio WFM configuration, forecasting models, and change management processes within highly customized environments. You will work closely with business intelligence, operations, and change control teams to ensure data integrity, optimized staffing models, and seamless system integration. This is a highly analytical and detail-oriented role where accuracy in configuration and forecasting directly impacts operational efficiency. It is ideal for someone who enjoys solving complex system challenges, working with structured data,



and continuously improving workforce planning processes.

Accountabilities:
- Configure, maintain, and manage Calabrio WFM components including Skills, Workloads, Queues, Distribution Points, and Open Hours (HOOPs).
- Execute and validate forecasting processes such as Quick Forecast, Full Forecast, and distribution runs to ensure accuracy and reliability.
- Manage end-to-end change control lifecycle including ADO/ICM ticketing, validation, implementation, testing, and closure.
- Ensure configuration integrity across workload hierarchies, including Skills-to-Queue mappings and business rule alignment.
- Perform queue and workload configuration using JSON-based predicates, BI inputs, and operational rules.
- Investigate and resolve forecasting discrepancies such as AHT variances, volume mismatches, and interval inconsistencies.
- Support onboarding of recent workloads, including configuration, testi

📌 Calabrio Developer (India)
🏢 Jobgether
📍 India