Responsibilities:

Technical
- Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools
- Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).
- Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.
- Implement service and network element changes as directed to ensure the smooth functioning of the network.
- Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).
- Work with vendors for issues

Communications
- Work closely with team members to resolve network issues efficiently and effectively.
- Coordinate with on-site technicians who require assistance or are providing “hands and feet” support for IP network assurance tasks.
- Engage with stakeholders and team members to discuss network issues,



troubleshoot details, and confirm resolutions.
- Provide regular updates on issue progress, next steps, and any roadblocks.

Administration
- Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance.
- Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions.
- Submit time and expense reports promptly.
Results or Outcomes:
- Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction.
- Maintain explicit communication standards with stakeholders through appropriate channels (phone, email, chat).
1) Future-Ready Skills: A strong emphasis on AIOps, telemetry, and network automation (e.g., Python, Ansible).
2) Proactive Mindset: A focus on continuous process improvement, root cause analysis, a

📌 Senior Network Analyst (Noida)
🏢 TELUS Digital
📍 Noida