Job Title
Customer Experience Technology Consultant
Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.
Your team
As a Customer Experience Technology Consultant, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field
Your role in the Team's Success
We are looking for a Customer Experience Technology Consultant to join our Bangalore CX team. This is a hands-on role where you will handle real client queries from day one, developing expertise across our proprietary platforms and industry-standard tools while growing into a broader range of roles across our global organisation.
What you'll do
- Provide trade, account-servicing and technical support on OTC derivatives to global retail, premium, skilled, corporate and institutional clients across phone, email and web chat.
- Deliver front-end technical support across IG proprietary platforms and apps, ProRealTime (PRT), L2 Dealer, MT4/MT5, and charting packages such as TradingView.
- Support the integration and troubleshooting of REST and Streaming APIs and automated/algorithmic trading systems, including assisting clients with API credentials, VPS provisioning and Expert Advisor (EA) setup.
- Manage VPS-related queries, inc