Position Description:
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com
Job Title: ServiceNow Consultant
Position: Lead Analyst
Experience: 8 to 10 Yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0426-2419
Employment Type: Full Time
Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
Role Summary
We are seeking a ServiceNow ITSM Consultant & Developer with robust workflow design, scripting, and ITOM skills to assess, design, and enhance the ServiceNow platform. The role has a mandatory focus on designing and implementing onboarding and offboarding (Joiner–Mover–Leaver) workflows using ServiceNow best practices.
Must-Have Responsibilities
. Design, build, and optimize onboarding and offboarding workflows (Joiner–Mover–Leaver).
. Implement lifecycle-driven automation using Service Catalog, Flow Designer, and Request Fulfillment.
. Design approval models, task orchestration, and SLA-driven fulfillment.
. Integrate onboarding/offboarding workflows with HR systems, IAM tools, and AD/Azure AD.
. Ensure secure and timely access provisioning and de-provisioning.
. Perform ITSM gap analysis across Incident, Request, Problem, Change, and Knowledge.
. Design and enhance workflows using Flow Designer / Workflow Editor.
. Deve
📌 ServiceNow Consultant (Bengaluru)
🏢 CGI
📍 Bengaluru