Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Location: Chennai (Hybrid-3 days a week from the office in Chennai-Guindy)/Pune

What you'll do: Key Responsibilities:
- Own and be accountable for all business analysis activities and outcomes within the team.
- Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.
- Facilitate playback and validation workshops – with business users and other product teams alike - to confirm understanding and alignment on deliverables.
- Apply a range of business analysis techniques to elicit, elaborate,



and manage business, product, and system-level requirements.
- Perform functional decomposition to translate business needs into Epics and User Stories.
- Produce and maintain structured documentation, including:
- Business Requirements
- Functional & Non-Functional Requirements
- Interface/Integration Requirements
- Transition Requirements
- Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.
- Identify pain points, business goals, advantages, and expected outcomes.
- Conduct gap and impact analysis to assess change implications.
- Analyse and document data flow requirements across systems, including transitions and transformations.
- Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.
- Collaborate with developers and technical teams to ensure business needs

📌 India - Senior Business Analyst (Chennai)
🏢 ISS Group Holdings
📍 Chennai