This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Manager based in India.

This role sits at the heart of a fast-scaling digital marketplace serving millions of users worldwide. You will be responsible for elevating the end-to-end customer experience by turning feedback and operational data into meaningful improvements. Acting as a key connector between support, product, operations, and training teams, you will help identify friction points across the customer journey and drive structured, data-informed solutions. The setting is highly collaborative, international, and performance-driven, with a strong emphasis on continuous improvement. You will work closely with customer support data, quality frameworks, and CX metrics to ensure consistency and excellence across all interactions. This is a high-impact role where your insights directly shape user satisfaction, operational efficiency, and long-term customer trust.

Accountabilities:




- Own and continuously improve the customer experience quality framework across support interactions, ensuring consistent evaluation standards and actionable feedback loops.
- Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and improvement opportunities across the customer journey.
- Monitor and report on CX metrics (CSAT, CES, NPS, FCR, ticket trends) and use insights to guide prioritization and measure impact.
- Build and maintain dashboards and reporting structures to provide clear visibility into CX performance.
- Map the end-to-end customer journey, identifying friction points and recommending improvements across all touchpoints.
- Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into process, product, and policy improvements.
- Drive continuous improvement initiatives focused on support quality, operational efficiency, and

📌 Customer Experience Manager (India)
🏢 Jobgether
📍 India