Role & responsibilities
Assist in executing the caf training charter across region.
Conduct on-ground training sessions for caf staff on product knowledge, service standards, and operational SOPs.
Support training initiatives focused on improving sales, speed of service, customer experience, and operational efficiency.
Deliver live demonstrations and on-floor coaching to caf teams to ensure correct execution of processes and service rituals.
Assist in training and onboarding current caf employees and ensure smooth induction into operational processes.
Support current caf openings by coordinating pre-launch and post-launch training activities.
Monitor training effectiveness through assessments, feedback, and observation of caf team performance.
Identify operational gaps and communicate training needs to the Head Training.
Ensure consistent adherence to SOPs, product standards, and brand service guidelines across cafs.
Maintain training records, attendance sheets, certifications, and related documentation.

📌 Training Manager Mumbai
🏢 Chaayos
📍 Mumbai