Key Responsibilities

Customer Service
Handle customer inquiries through phone, email, chat, and other communication channels.
Resolve customer complaints and concerns in a timely and skilled manner.
Maintain high levels of customer satisfaction and service quality.
Provide accurate information regarding products, services, and company policies.
Follow up with customers to ensure issue resolution and positive experience.

Operations Management
Coordinate daily operational activities and ensure process compliance.
Maintain and update customer records, reports, and operational databases.
Monitor order processing, service delivery, and transaction accuracy.
Liaise with internal teams to ensure seamless execution of customer requests.
Track operational metrics and prepare periodic reports.

Process Improvement
Identify operational inefficiencies and recommend improvements.
Ensure adherence to company policies, SOPs, and quality standards.




Support management in implementing new processes and initiatives.

Required Skills & Qualifications
Graduate in any discipline.
14 years of experience in Customer Service, Operations, Customer Support, or a similar role.
Excellent verbal and written communication skills.
Solid interpersonal and relationship management abilities.
Proficiency in MS Office (Excel, Word, PowerPoint).
Ability to multitask and work in a fast-paced environment.
Solid analytical and problem-solving skills.
Customer-centric approach with attention to detail.
Should be from Freight Forwarding Background

Key Competencies
Customer Orientation
Communication Skills
Process Management
Team Collaboration
Time Management
Problem Solving
Attention to Detail

📌 Uregent Requirement For Cs & Operations Freight Forwarding Industry Delhi (India)
🏢 Bee Logistics Scm
📍 India