We are looking for a friendly, confident, and enthusiastic Front Desk Executive who can manage our reception while driving membership sales. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to convert walk-in inquiries into memberships.
Key Responsibilities:
Welcome and assist members and visitors professionally.
Handle walk-in, phone, and online inquiries.
Explain membership plans and convert leads into sales.
Manage member registrations, renewals, and payments.
Maintain front desk operations and appointment schedules.
Follow up with prospective members and inactive leads.
Resolve basic member queries and coordinate with trainers.
Keep the reception area organized and presentable.
Requirements:
Strong communication and interpersonal skills.
Sales experience is preferred (gym/fitness industry is a plus).
Basic computer knowledge (MS Office, billing/CRM software).
Positive attitude, well-groomed appearance, and skilled behavior.
Ability to work in a quick-paced setting and achieve sales targets.