Location: Gurgaon, Rajiv Nagar (IND), Delhi, IN - India

Job Description

Role Purpose

Ensure optimal performance and reliability of medical equipment by delivering high-quality service, technical support, and maintenance solutions, while enhancing customer satisfaction and driving service revenue through AMC/CMC contracts.

Role Overview

The role involves installation, servicing, and maintenance of medical equipment across assigned accounts, along with providing technical and operational support to customers and channel partners. The incumbent will be responsible for troubleshooting, repairs, service documentation, and promoting annual maintenance contracts, while ensuring timely resolution of issues and adherence to quality and compliance standards.

Key Responsibilities
Install, service, and maintain medical equipment including patient handling systems, beds, and hygiene solutions.
Perform preventive maintenance and attend breakdown calls to ensure maximum equipment uptime.
Diagnose and repair faults, including basic electronic, PCB, and component-level troubleshooting.
Promote and drive AMC/CMC contracts to support recurring service revenue.
Provide technical and operational support to hospital staff,



caregivers, and channel partners.
Ensure proper usage guidance to customers to support patient safety and caregiver efficiency.
Maintain accurate service reports, documentation, and system updates.
Coordinate with internal teams for spare parts, logistics, and escalations.
Ensure compliance with safety, quality, and regulatory standards during all service activities.
Travel within the assigned territory to support customer requirements.

Mandatory Skills
Basic Testing tools
Basic Electronic Components
Card or PCB Repairs
Microsoft XL/Word
Valuable communication skill

Other Skills
Problem solving Attitude
Patience
Valuable Customer management

Qualifications Experience: Diploma in Engineering (2 - 3 yrs) OR BE with 2 years of experience

CTC Offered: As per market standards based on the experience OR 3 LPA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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