What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is valuable in written & verbal communication. Positive call handling skills. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?
Customer Communications
Customer Care
Customer Satisfaction
Customer Support Operations
Customer Experience (CX)
Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on recent assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts