Please find the detailed job description for the Online Business Head position below. As discussed, we are looking for a strategic leader with significant OTA or e-commerce experience to lead our B2B and B2C digital channels.

EXP: 4+

Location: Chennai / Hyderabad / Bengaluru (WFO)

Role Overview:
The Head of Online Business will be responsible for developing and scaling the online travel business. This role includes owning the complete online P&L; and leading cross-functional teams across Product, Marketing, Technology, and Customer Experience.

Key Responsibilities:
Business Strategy: Develop and execute online strategies, build revenue streams, and define annual growth targets.
Revenue & Profitability: Manage the P&L;, achieve revenue targets, improve conversion rates, and maximize margins through pricing and supplier negotiations.
E-commerce Management: Lead website and mobile app growth,



optimize customer journeys, and increase retention.
Digital Marketing: Oversee SEO, SEM, performance marketing, and CRM campaigns while maintaining target CAC.
Product & Technology: Collaborate with teams to launch current travel products, improve booking engine functionality, and integrate travel

APIs.
Customer Experience: Improve NPS, reduce booking abandonment, and drive loyalty programs.
Team Leadership: Mentor teams across Online Sales, Digital Marketing, UI/UX, and Analytics to build a data-driven culture.
Data & Analytics: Monitor KPIs including conversion rates, ROAS, and Customer Lifetime Value.
Strategic Partnerships: Manage relationships with airlines, hotels, payment gateways, and technology vendors.

📌 Online Business Head Telangana (India)
🏢 Casagrand
📍 India