Job Description
Provide technical support to Palo Alto Networks customers.
Own and manage support cases from start to resolution.
Meet SLA targets through timely follow-ups and case progression.
Collaborate with SEs, Support Managers, and L3 teams.
Manage backlogs and maintain accurate documentation.
Follow process and compliance guidelines.
Create Knowledge Base articles and share knowledge.
Ensure excellent customer experience.
Complete Palo Alto Networks certification within 120 days.
📌 Networking Security Tamil Nadu (India)
🏢 Triumph It Solutions
📍 India
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